Complaints Procedure

We have an in-house Complaints and Disputes Resolution Procedure designed to provide a structured and easy path to resolving any complaint that you may have in regard to the service received from our company.

We ask that you contact Kelleher Real Estate Agency Manager Jeremy Kelleher ( or t.027 873 5722) and make it known who you are making the complaint about and what you would like done about it. The manager may ask that you then put the complaint in writing in order that an internal investigation may begin. We will endeavour to come back to you within ten working days with an official response which may be in writing, this may involve a request that you meet with a member of our team to attempt to come to a satisfactory resolution.

If we are unable to reach a mutually agreed solution or you choose not to meet with our team member then we will write to you with our proposal which we hope can resolve your complaint.

If you do not accept our proposal we ask that you let us know in writing as soon as you can preferably within five working days and you may decide to offer us an alternative proposal which we may accept and implement as soon as is practically and reasonable possible.

If none of the above can resolve the complaint then we will then treat the dispute as being at an end.

Please note that at any time during this process you are entitled to make a complaint to the Real Estate Authority and can be done whether you are communicating with us or not.

The Real Estate Authority
c/o P.O Box 25-371
Wellington 6146
New Zealand
t. 0800 367 7322

Complaints Procedure

Kelleher Real Estate Public Website Terms and Conditions

By using this website, you will be deemed to have accepted these terms and conditions which apply to the use of this website, so please read these terms and conditions carefully. 

General Provisions 
These terms and conditions are governed and construed in accordance with New Zealand law and you accept the exclusive jurisdiction on the New Zealand courts. You accept that we change these terms and conditions at any time and that any revised terms and conditions displayed on our website from time to time will apply to your use of our website, its content and any service supplied by us. Your continued use of the website indicates your acceptance of the changes. 

Website Commitment 
We will endeavour to keep our website and its contents up to date and accurate. However, we make no representation or warranty (whether express or implied) that the content displayed on our website is up to date or accurate. We will endeavour to allow you access to our website, however we make no representation or warranty (whether express or implied) that the website or any service supplied by us will: 
​ Operate on a continuous or fault free basis, or at any particular time or location;​
Be secure or private; or​
​ Be free of viruses or other harmful features.​
We are not responsible for:​ 
​ Any device or other equipment which is not owned or supplied by us; or​
Any use of our website or any service supplied by us which is inconsistent with​ the directions or instructions for use or which is contrary to these terms and conditions. 

Your Responsibilities 
While using our website, any content on our website or any service supplied by us, you must: 
​Comply with these terms and conditions and any other agreements which you​ may have with us; 
Make sure all the information which you supply to us is current, complete, accurate​ and provided for in a timely manner; 
Comply with all applicable laws, regulations, standards, and codes;​ 
​Not damage or disrupt our website, it’s content or any service supplied by us;​
Not access, use or interfere with anybody else’s email or other communications​ which are not intended for you; 
Not use our website, its content or any service supplied by us:​
(​ a) For sending spam, chain letters, pyramid schemes, hoaxes or other similar unsolicited communications of any kind;
(​ b) To abuse, defame, threaten, stalk or harass others;
(​ c) For sending objectionable language, content, or any expressions of hatred, racism or anti-religious remarks of any kind;
(​ d) For running any network scanning software, spiders, spyware software, robots, open relay software, or any such similar software;
(​ e) For introducing any viruses, worms, trojan horses, time bombs or bots or any other harmful or destructive items or in any other way interfere with our, or anyone else’s network or computer system;
(​ f) For using any software or device which may interfere with the services which are intended to be enjoyed by other users through the use of mail bombs, war dialing, pinging or other disruptive technical means; and
(​ g) Using a false identity for the purpose of misleading others as to the identity of the sender or origin of any message.

Unless otherwise stated, the material published within our website is our copyright. No part of such material may be reproduced, in whole or in part, without our prior specific written permission. In particular, you may not copy or display for redistribution or for commercial purposes any portion of any of the website without our prior specific written permission. 

Intellectual Property 
We either own or have the right to use the intellectual property rights with respect to the website and its content and any personal identifiers (including addresses) (collectively, our Intellectual Property). Without limitation, our Intellectual Property includes copyright, Trademarks and design rights which we own or otherwise have the right to use. You acknowledge that you have no claim or interest in our Intellectual Property, other than in relation to those rights expressly provided to you in these terms and conditions or any other agreement which you may have with us. 
You must not copy or reproduce (whether digitally, electronically, by linking, or in hard copy or by any means whatsoever) or use any of our Intellectual Property without our prior written consent, unless such as copying, reproduction or use is required for the purpose of using our website, its content or any service supplied by us in the manner in which they are intended to be used. 

Information within our website may change from time to time. In particular, we reserve the right to change the contents of any listing and/or withdraw any listing at any time without notice. While every effort will be made to ensure that the information contained within our website is accurate and up to date, we make no warranty, representation or undertaking (whether expressed or implied) as to the accuracy, completeness, or usefulness of any information contained in our website, nor do we assume any legal liability (whether direct or indirect) or responsibility for the accuracy, completeness, or usefulness of any information contained in our website. 

We disclaim any liability in relation to any corruption or loss of data or other content which you or anyone else may experience as a result of using our website, their content or any service supplied by us, or any problems which you may encounter in viewing or navigating our website. 
We disclaim any liability in relation to the acts or omissions of any third parties in relation to any default by them in relation to the provision of or access to, our website, their contents or any service supplied by us. 
We are not a contracting party to any sale transaction facilitated through our website. All transactions are conducted at the parties’ own risk and we accept no responsibility or liability for the quality or fitness of any listed property, any representations made concerning any listed property, or a party’s title to any particular property.

Disclaimer of Other Sites 
Links to websites outside of our website are provided as a convenience to you. We do not necessarily endorse the content of such third party websites. We make no warranty, representation or undertaking (whether expressed or implied) as to the accuracy, completeness or usefulness of the information in the links, nor do we assume any legal responsibility for the accuracy, completeness or usefulness of the information in the links. 

We (including our officers, employees and agents) will not be liable, whether in contract, tort (including negligence), equity or on any other basis to you or any third party for any direct, indirect or consequential damage, loss, cost or expense (including, without limitation, damage to property, injury to persons, loss of profits, loss of data or revenue, loss of use, lost business or missed opportunities, wasted expenditure or savings which you might have had, denial of service or access to our website) arising from the use of our websites, their content or any service supplied by us. 

If notwithstanding the clause above, a court of competent jurisdiction holds us (or any of our officers, employees or agents) liable in respect of any matter arising under or incidental to these terms and conditions, our total aggregate liability will be limited to the sum of $100.00. 

If you are using our website, its content or any service supplied by us for purposes other than in relation to a business, we accept that you have rights under the Consumer Guarantees Act 1993. Nothing in these terms and conditions is intended to affect any rights which you may have under such legislation which we are unable by law to exclude or limit in accordance with these terms and conditions. 

You will be liable for all losses if you act fraudulently at any time, either alone or together with any other person, in using our website or any service supplied by us. You are also liable for losses where any act or omission of yours has contributed to causing those losses. 

We may collect and hold information relating to you that you have provided to us or that we may have obtained from another source (such as marketing organisations and credit agencies). You agree that we may use your information for the purposes of carrying out credit checks, dealing with requests, complaints and other customer-related activities, market and product analysis and for providing you with promotional material on our other services and special offers. 

We may collect and store information about your visit to our website to measure the number of visitors to different parts of the site. Although we may publish aggregated information about usage patterns, we will not disclose information about individual machines except as specified in this clause. We may gather more extensive information if we are concerned, for example, about security issues. If we think it is necessary, we may disclose this information to relevant law enforcement authorities. 
All Rights Reserved. Kelleher Real Estate Licensed Agent REA ACT